Our Service Process
Miller & Associates Appraisal Services is here to meet your appraisal needs with dedicated, full-time appraisers and staff in Western Kentucky, Western Tennessee and Clarksville Tennessee. Serving Central & Western Tennessee & Kentucky, new systems and policy’s ensure faster turn times and higher quality reports with a 63% reduction in client revision requests. Miller & Associates’ newest product, “The Streamline Appraisal”, is geared towards clients whose appraisals do not need to meet secondary market guidelines. This decreases the preparation time and can be done in less than half the cost of most conventional appraisals. “The Streamline Appraisal” meets all Interagency Appraisal and Evaluation Guidelines for evaluations. With eight full time staff members and 18 years of appraising real estate we strive to be the most innovative and hard working appraises you will ever work with. Call today to discuss how Miller & Assoc. can satisfy all your specific appraisal needs.
Order Processing & Scheduling
When an appraisal order is placed with us it is immediately plugged into our calendar system for scheduling within 2 hours. Because we have 4 full time appraisers alternating days of inspections we can almost always schedule your appointment within 48 hours of the first contact with the property owner. And because the appraisers spend one day inspecting property and the next day writing your report most appraisals can be completed in 4 days or less. Also, because the appraisers alternate “inspection” days with “office” days there is almost always a certified appraiser on hand to make any last minute revisions or answer your questions.
When scheduling the appointment we will ask the home owner for their email address. We will then send them an email confirming the date and 30 minute time range of the appointment as well as some literature regarding what to expect from the appraisal process. Included in this email is a questionnaire that gives the homeowner the opportunity to tell the appraiser about any updates, renovations, or special features of the property. We’ve found that this also cuts down on errors and helps alleviate some of the stress that most home owners experience during process.
When we initially begin working with a client we request that if they have a standard checklist used when reviewing our reports that they share a copy of that checklist with us. We then pre-review each report using the client’s specific guidelines PRIOR to submitting the report to the client. This has severely cut down on those small revision requests that can severely delay delivery to the client. If the client doesn’t utilize an internal review document we have our own review process in place which includes a review by a second staff appraiser with “fresh eyes”.
All of our appraisers utilize mobile data gathering tools such as iPads to complete their site inspections. This way the appraiser doesn’t waste precious time typing reports which can be better utilized doing sales research and analysis. Not only does this allow for quicker turn times but it also cuts down on common errors caused by keying in data from a crumpled piece of graph paper.
Once a new appraisal order is assigned to one of our appraisers the key information regarding that order is entered into his/her calendar. This information includes the property address, the borrowers name and contact information, the clients name and contact information, etc…. All of our appraisers have digital access to their calendars and files which is automatically transferred between their computers and all mobile devices. This way, no matter where they are, they always have access to your information and can easily update you within seconds of receiving that late night return phone call from the borrower.
We strive to have as few of these as possible, but they still happen from time to time. Our motto regarding revisions is “put out the fire”. Revision requests always receive top priority and each appraiser is aware that a revision request takes precedence over any of their other daily duties and should be resolved prior to working on anything else.